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Help And FAQ

Frequently Asked Questions

How do I know it's safe to submit my credit card number?

We take our customers' security very seriously. Credit card payment is made in a secured place of our website (a key, lock or chain might also seem in the browser's reputation bar to signify a comfy place). Personal records are encrypted and credit card numbers are not saved in our device. If desired, private records also can be submitted over the cellphone for order placement with our Customer Service Team at 815-MY-PLACE

How do I cancel my order?

If you wish to cancel your order, You can reach out to our  Customer Service Department during working hours( 8AM - 8PM EST (Mon-Fri) at 815-697-5223

What methods of payment are accepted?

Visa, MasterCard, Discover, and American Express credit cards are accepted. Payment by cashier's check, money order, or personal check are also acceptable providing the order is placed directly with an Account Manager.

How fast can we deliver your order?

Provided all ordered products are in stock, orders normally get delivered in 5 to 7 working days. For more immediate delivery needs, please get in touch with our Customer Service Team to verify product availability and transport technique alternatives. We ship from Louisville, Next to UPS World Port, which assures fast delivery.

What happens if my order is lost or damaged?

We only employ professional packers and shipping technicians experienced and trained in the shipment of glass. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our Customer Service Department is available to assist with a resolution.

Will LEDMyplace sell my name and address to other companies?

Never! Customer information provided is used solely by LEDMyplace to serve our customers in the best and most efficient manner possible. Your security is important to us and we do not sell our mailing list to anyone. For more information, read our privacy policy.